SELF-EXCLUSION & HELP

Self-Exclusion & Support

Self-exclusion is a tool that helps you take a break from gambling by blocking access to your account for a set period. If you need help, support is available.

Contact Support to Self-Exclude Chat With Support

How to Request Self-Exclusion

If you want to self-exclude, contact support and request an exclusion period. During self-exclusion, you should not be able to log in, deposit, or gamble using the excluded account.

Step-by-step

Contact support via live chat or support page.
Request Self-Exclusion and choose a duration.
Ask for confirmation of the exclusion start + end date.
Do not attempt to create new accounts to bypass exclusion.

Recommended durations

Cooling-off: 24 hours to 30 days
Short self-exclusion: 3–6 months
Long self-exclusion: 12 months or more

Availability depends on platform controls. Support can confirm what’s possible.

Important: Self-exclusion is meant to help you take a real break. Please avoid creating new accounts or using other people’s accounts to gamble.

Chat With Support

Replace /contact/ with your real support page or live chat link.

What Happens During Self-Exclusion?

Access blocked

Promotions stopped

You should not receive promotional messages related to gambling during self-exclusion.

Reactivation rules

Access should only be restored after the exclusion ends (and any required checks are completed).

Help & Support Resources

If you feel gambling is harming you or someone you care about, reaching out is a strong first step. If you are in immediate danger, contact your local emergency services.

Independent Support

Practical next steps

Tell someone you trust and ask for support.
Remove saved payment methods (if possible).
Use blocking tools or parental controls on your devices.
Set deposit/time limits if you’re not ready for self-exclusion.

Privacy

Requests for self-exclusion are handled confidentially. If you need to update your account details or request assistance, contact support through official channels.